The service
Doorstep Deliveries, operated by Softserve Digital Solutions("Doorstep", "we"), buys groceries and take-away food from shops in and around Maseru on your behalf and has them delivered to you. When you place an order you ask us to act as your shopper: we buy the items you list from the shop you choose, at that shop's price, and a courier brings them to the address you give. Couriers are drivers on the Leeto network, also run by Softserve Digital Solutions.
Your account
You need an account to order, and you must be 18 or older to have one. Keep your sign-in details to yourself and tell us at support@softserve.co.ls if you think someone else has used your account. You are responsible for orders placed from it. You can delete your account in the app at any time.
Placing an order
Describe each item clearly, with brand, size and quantity, and say what to buy instead if it is out of stock. Where you give no substitute, the shopper leaves an unavailable item out. If we cannot buy from the shop you chose, or cannot deliver to your address, we will cancel the order in the app and tell you why before anything is bought.
We do not buy alcohol, tobacco, medicines that need a prescription, or anything a shop may only sell to the buyer in person. We may decline an order for other good reason, such as an address outside the area we serve.
Prices and fees
You pay what the shop charged for your items, as shown on its till slip, plus a delivery fee. There is no service charge or markup on the items. The delivery fee depends on the distance from the shop to you:
| Distance | Delivery fee |
|---|---|
| Up to 5 km | M 35 |
| 5 to 14 km | M 50 |
| 14 to 25 km | M 80 |
| Over 25 km | M 80, plus M 3 for each km beyond 25 |
The app shows an estimated fee when you order. Once the shopper has paid at the till, the app shows the basket total and the final delivery fee together as the amount to pay.
Paying
You pay the courier in cash when your order arrives, for the amount shown in the app. Where M-Pesa or EcoCash is offered in the app, you can pay that way instead by approving the prompt on your phone. Because we buy your items with our own money, please be ready to pay when the courier arrives.
Cancelling
You can cancel an order in the app until the shopper starts on it, at no cost. Once your items have been bought they cannot be returned to the shop on your behalf, so a later cancellation means you pay for what was bought and for the delivery. If we cancel an order, you pay nothing for it, and anything you have already paid is refunded to the number you paid from.
Delivery
Give an address and landmark the courier can find, and a phone number on which you can be reached. If the courier cannot find you or reach you, we will try to contact you and arrange another time. Check your order when it arrives and tell us straight away about anything missing, damaged or wrong.
Problems with an order
Write to support@softserve.co.lswith your order number within 48 hours of delivery. Where an item was missing, damaged or not what you asked for, we will refund it or put it right. Faults with a product itself, such as food that is spoilt before its date, remain the shop's responsibility under its own returns policy, and we will help you take it up with the shop.
Our responsibility
We take reasonable care in buying and delivering your order. Our responsibility for any order is limited to the amount you paid for it, except where the law does not allow that limit, such as for harm caused by our negligence. We are not responsible for delays caused by events outside our control, such as road closures or severe weather, but we will tell you about them as soon as we can.
Using the app
Please use the app only for genuine orders. We may suspend an account that is used for fraud, abuse of shoppers or couriers, or repeated orders that are not paid for. The app and its content belong to Softserve Digital Solutions.
Changes and law
We may update these terms and will show the new date at the top of this page; an order is governed by the terms in force when you placed it. These terms are governed by the laws of the Kingdom of Lesotho.
Contact
Doorstep Deliveries, operated by Softserve Digital Solutions, Maseru, Lesotho. Email support@softserve.co.ls.